At Mercedes-Benz and smart we pride ourselves in delivering outstanding customer service and keeping our customers completely satisfied, but we understand that sometimes things can go wrong. If you have a concern or are dissatisfied with a product or service you have received from one of our sites, we will investigate fairly and neutrally, gaining additional information where needed and will do our upmost to help resolve the situation.
Email: contact@mercedescomplaints.co.uk
Phone: 01202641850
We're here 8am - 6pm Monday to Friday
Sandown Group is committed to an open, transparent and fair way of doing business. We have subscribed to the Motor Industry’s Code of Practise for Sales, Service & Repair, and Committed to:
The Motor Ombudsman and Conciliation Service will offer free impartial advice and when appropriate an Alternative Dispute Resolution (ADR) service that we are fully committed to in the event that you are not satisfied with the outcome of a dispute.
For further information you can visit their website at https://www.themotorombudsman.org or call their Consumer Advice Line: 020 7344 1651
Sandown Surrey and Hampshire Limited & Sandown Dorset and Wiltshire Limited are appointed representatives of ITC Compliance Limited which is authorised and regulated by the Financial Conduct Authority (their registration number is 313486). Permitted activities include advising on and arranging general insurance contracts and acting as a credit broker not a lender. We can introduce you to a limited number of finance providers and do not charge fees for our Consumer Credit services. We may receive a payment(s) or other benefits from finance providers should you decide to enter into an agreement with them. The payment we receive may vary between finance providers and product types. The payment received does not impact the finance rate offered. All finance applications are subject to status, terms and conditions apply, UK residents only, 18's or over, Guarantees may be required.
